£30 Minimum Order / Free London Delivery on £60+ Orders

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Returns & Refund Policy

You have the right to return or ask for a refund of any non-perishable items within 14 days of receipt of the order.

If you discover that there’s something wrong with the product, such as a fault, damage you can request a refund by sending an email to info@thegreentruffle.co.uk

  • When you request a refund or a return of an item, we require a photo of the product as received and we reserve the right to deny the refund if it is found that we are not liable for the cost of the item. Items must be returned intact and in original condition and packaging.
  • In the case of loss or damage of an order or a product, we will issue a refund or a voucher for the maximum amount of the damaged item and the delivery fee of that order.
  • If you, or a representative is not home to receive the delivery, we will reschedule to attempt the delivery a second time within the next day. You are responsible to bear the cost of any perishable items to be replaced should you miss the delivery a second time, or fail to provide an alternative delivery date within 24hrs of the missed delivery.
  • If the address selected is incorrect or incomplete, you need to notify us as soon as possible. If the order has already been shipped and there is a change in Delivery area, you are responsible for any additional delivery charges that may incur. or delays occurred In this event, we reserve the right to change the delivery date and/or time-slot.
  • If the product purchased on discount had an online label on the product page indicating its expiration date at the time of order, the product cannot be returned and/or refunded. If the customer purchases a product with an online label that indicates an expiration date, and selects a delivery date that is beyond the expiration date of the product, the product cannot be returned and/or refunded.