We are a little gem in the heart of Bethnal Green.
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You can pick up your orders at our stores:
Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site.
1 – PURCHASE CONTRACT
1.1 “The Green Truffle Ltd – trading as thegreentruffle.co.uk – whose registered office is at 21 Roman Road, London E2 0HU. All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.
1.2 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1.3 You must be 18 years old or over and must have completed the registration process in order to participate in our service.
1.4 Transactions involving alcohol may only be made during normal licensing hours.
1.5 We will not be selling any alcoholic drink to anyone who is not 18 years old or over.
By placing an order you confirm that you are at least 18 years old.
If you are buying a case of wine or spirit or liqueur or beer as a gift the recipient must also be over 18 years old.
If our drivers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the alcoholic drink is unable to produce appropriate ID, we regret our driver will be unable to leave the alcoholic drink.
Once the alcoholic drink has been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility.
2 – PRICE AND DELIVERY CHARGES
The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s)at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
Where items are ordered and sold individually by weight (such as Parma ham, cheese or salami) the price of these items will be the price on the date that they are picked for you. Although we have an indicative weight guide on the website, the price you will be charged is the price for the actual weight you receive.
2.2 All prices quoted are inclusive of any Value Added or other tax.
2.3 If you order more than £60 of groceries there is no charge for delivery. A minimum order of £30 is required (not including delivery cost of £5).
3 – METHODS OF PAYMENT
3.1 Payment may be made by debit, credit card.
3.2 The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.
4 – DELIVERY
4.1 Delivery will be made to the address specified by you when you register on the website, but this one must be included in the “delivery area” indicated in the map on our website. You have the ability to change this address, during the check out, should you need the delivery made to a different address (ex. your office). We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
4.2 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.3 We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.4 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.
5 – DEFECTIVE GOODS
5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us.
5.2 We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
6 – AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
6.1 At any time up to 11.59pm on the day before your order is to be delivered You may change your mind about purchasing the goods and withdraw or change Your order. There is no charge for doing this.
6.2 In respect of non-perishable items, you have the right to cancel the contract up to 7 working days following the delivery of the goods by notifying us by telephone or e-mail. In the case perishable items you do not have the right to cancel the contract. Should you wish to cancel your order outside the period set out in paragraph we shall be entitled to charge you in full for an amount equal to the cost of the perishable items contained in your order and the cost of delivery.
6.3 We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with their price within a reasonable period of the day on which cancellation was given. (provided payment has already been debited to your payment card).
7 – PRIVACY
7.1 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
7.2 At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your email address in combination with your password. You must immediately notify us of any unauthorised use of your email address and/or password or any breach of security known to you.
8 – RETURNS POLICY
8.1 You have the right to return or ask for a refund of any non-perishable items within 14 days of receipt of the order.
8.2 If you discover that there’s something wrong with the product, such as a fault, damage you can request a refund by sending an email to firstname.lastname@example.org
8.3 When you request a refund or a return of an item, we require a photo of the product as received and we reserve the right to deny the refund if it is found that we are not liable for the cost of the item. Items must be returned intact and in original condition and packaging.
8.4 In the case of loss or damage of an order or a product, we will issue a refund or a voucher for a maximum amount of the damaged item and the delivery fee of that order.
8.5 If you, or a representative is not home to receive the delivery, we will reschedule to attempt the delivery a second time within the next day. You are responsible to bear the cost of any perishable items to be replaced should you miss the delivery a second time, or fail to provide an alternative delivery date within 24hrs of the missed delivery.
8.6 If the address selected is incorrect or incomplete, you need to notify us as soon as possible. If the order has already been shipped and there is a change in Delivery area, you are responsible for any additional delivery charges that may incur. or delays occurred In this event, we reserve the right to change the delivery date and/or time-slot.
8.7 If the product purchased on discount had an online label on the product page indicating its expiration date at the time of order, the product cannot be returned and/or refunded. If the customer purchases a product with an online label that indicates an expiration date, and selects a delivery date that is beyond the expiration date of the product, the product cannot be returned and/or refunded.
9 – GENERAL
9.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.
The Green Truffle Ltd 21 Roman Road, E2 0HU, London, U.K.
VAT (GB) 241219930 – Registered in England n. 09965427